Privacy pOLICY

This Privacy Policy explains how I collect, use, store, and share your personal information when you visit my website, place an order, or contact me.

1. Personal Information I Collect

When you place an order or contact me, I collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information, which is processed securely by third-party payment providers such as squarespace payments or paypal

I also collect limited technical information when you use my website, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited and general website usage data

2. How I Use Your Information

I use your personal information to:

  • Process, fulfil, ship, and invoice orders

  • Communicate with you about your order or commission

  • Provide customer support

  • Send marketing emails or newsletters where you have opted in

  • Improve my website, products, and services

  • Meet legal, tax, and accounting obligations

3. Legal Basis for Processing

Under UK data protection law, I rely on the following lawful bases for processing personal information:

  • Contract — processing necessary to fulfil an order or commission

  • Consent — activities such as marketing emails or non-essential cookies

  • Legal obligation — compliance with legal, tax, or regulatory requirements

  • Legitimate interests — operating and improving my business where your rights and freedoms are not overridden

4. Sharing Your Information

I do not sell your personal information.

I share your information with trusted third parties that help operate my business, including:

  • Website or ecommerce platforms such as Etsy, or Squarespace

  • Payment providers such as PayPal or Squarespace payments

  • Delivery providers such as Royal Mail

  • Email marketing or newsletter providers

  • Professional advisers such as accountants or legal advisers where necessary

I also share limited website usage information with Squarespace Analytics to understand website traffic and improve my website and services.

5. Data Retention

I keep personal information only for as long as reasonably necessary to provide services and meet legal, tax, or accounting obligations.

For example, I retain order and transaction records for up to 6 years to comply with UK tax and accounting requirements.

6. Cookies and Analytics

My website uses cookies and similar technologies to:

  • Ensure the website functions properly

  • Improve website performance

  • Understand how visitors use the site

I use Squarespace Analytics to review website traffic and performance.

I also use Google Search Console to understand how my website appears in Google search results and improve online visibility. Google Search Console is not used for advertising or behavioural tracking in the same way as analytics or marketing cookies.

Where required by law, I request your consent before using non-essential cookies or analytics tools.

You can manage or disable cookies through your browser settings.

7. Your Rights

Depending on your location and applicable laws, you have the right to:

  • Access the personal information I hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Object to or restrict certain processing activities

  • Withdraw consent where processing relies on consent

  • Request a copy of your data in a portable format

I retain certain information where required by law or for legitimate business purposes.

8. International Data Transfers

Some third-party services I use store or process data outside the UK or EEA.

Where this happens, I take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

9. Security

I take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no online system can be guaranteed completely secure.

10. Changes to This Policy

I update this Privacy Policy from time to time to reflect changes in my business, services, or legal requirements.

The latest version is always available on this page.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at:

Email: info@juliadones.com
Website: juliadones.com